FAQs
SHIPPING
Q: What is the status of my order?
A: To track your order status, please visit the order confirmation page sent to your email or phone after checkout.
Q: How long does it take to get my order?
A: Our products are meticulously handmade, ensuring quality and uniqueness. Most UK orders take approximately 25-40 business days to arrive.
Q: What happens if the item I ordered is back-ordered?
A: If any of your items are on backorder, they will be shipped as soon as they are restocked. We will inform you of any delays either by email or mail.
Q: Is the product price including tax?
A: You don't need to pay any extra taxes.
Q: Which locations cannot be delivered?
A: We cannot deliver to the following locations:
- P.O. Boxes
- APO Addresses
- Hawaii / Alaska
- Puerto Rico
- Military District
- Virgin Islands
- Guam
- Canada remote areas
- UK remote and offshore postcode areas, including Northern Ireland (all BT postcode areas), the Channel Islands, the Isle of Man, and selected Scottish Highlands and Islands postcode areas (IV1–IV63, AB31–AB56, FK16–FK21, KW1–KW17, PA20–PA78, PH1–PH50, HS1–HS9, KA27–KA28, ZE1–ZE3).
RETURNS
Q: How do I request a return or replacement?
A: To qualify for a return, the item must be unused, in its original condition, and returned within 180 days of delivery in the original packaging. Returns will not be accepted after 180 days.
Q: What is the status of my refund?
A: Upon receiving your returned item, we will process your refund within 3 business days. The refund will be automatically credited back to your original payment method.
Q: How do I cancel or change my order?
A: To make changes or cancel your order, simply reply to the order confirmation email or send an email to service@yowos-uk.com.
Q: Is there a restocking fee or return shipping charge?
A: We do not apply any restocking fees or return shipping charges.
SUPPORT
Q: How do I contact customer service?
A: Our working hours are (Mon-Fri 9 AM - 6 PM )CST. Please email us at service@yowos-uk.com for further assistance.